Direct Energy logo

Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

Our Grading of Direct Energy

Rating Overall

show/hide details


How Ratings Work

Direct Energy Plan Summary

Direct Energy does not currently have any plans available on Maine Energy Ratings.

We recommend plans from XOOM Energy and instead.

View Direct Energy Plans

Customer Reviews of Direct Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent Direct Energy Reviews  


Satisfied customer
I would re-order with them again if they are the cheapest. Happy customer from Cleveland OH

good
did what was needed, no service interruptions or delays s from Piqua OH

Thank you for understanding!
Camila and Emma on the messenger option are amazing! Kind, professional, understanding and that is very rare to find in customer service nowadays. Thank you!!! Diana from Pharr TX


4-5 Star Reviews: 240 (51%)



Satisfied customer

I would re-order with them again if they are the cheapest.

Happy customer from Ohio
November 15th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 26 (5%)



Review

No

JFK from Illinois
April 9th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 26 (5%)



Air conditioner nightmare

I made the claim 3/13/20 it took til 4/20/20 to complete. Customer service took days to call me back, very slow responding. However When the technician arrived, everything became better. He was able to get the job completed! Ive used HWA for many years and this was the first time It took so long to handle.

K Bodie from South Carolina
April 24th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 145 (31%)