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XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

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XOOM Energy Plan Summary

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8

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Customer Reviews of XOOM Energy

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Most Recent XOOM Energy Reviews  


Been a happy and satisfied customer of XOOM Energy since 2015
Been happy and satisfied with the overall service and customer service interaction with Xoom Energy in Texas since being referred to them in 2015. I've continued to recommend them to my family and to several home buyer clients. Robin from Frisco TX

Works perfect me and my families need.
The process was simple to sign up and simple to choose the best plan. The company has been consistent and reliable. Linda M. from Washington DC

Saticfied
We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy . Serena from Troy TX


4-5 Star Reviews: 8 (11%)



Been a happy and satisfied customer of XOOM Energy since 2015

Been happy and satisfied with the overall service and customer service interaction with Xoom Energy in Texas since being referred to them in 2015. I've continued to recommend them to my family and to several home buyer clients.

Robin from Texas
May 19th, 2020

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3-4 Star Reviews: 1 (1%)



Love it

So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz from New York
March 14th, 2017

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2-3 Star Reviews: 10 (14%)



Horrible

I understand people have to pay bills even during hardships but good luck trying to work anything out with this horrible company! We are in the middle of dealing with a pandemic and layoffs, so I called to get a payment arrangement on my bill. They offered me nothing! Just an extra week to pay the whole bill or get disconnected. Then when I review the bill there is over $100 in EXTRA fees. $10 twice for a disconnect notice but I only received one. Late charges twice. No slack at all for things we have no control over. Hell even dropping the $100 in extra stuff would make it easier to pay the bill considering I have paid my bill for over 18 months and am in good standing with the company. My bill steadily increases from $280 to $480 every month but I was duped into signing a 24 month contract "for a better rate"! Horrible company with no care for their customers. Definitely would not recommend. Not even a pandemic will stop them from getting their money on time.

Christy from Texas
August 21st, 2020

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1-2 Star Reviews: 57 (79%)



Service never initiated and no follow up

I signed up for a 12 month plan in September. Received confirmation of my order along with notice could take up to 60days to turn over. Followed up and was informed AGL did not take action to turn on Xoom service. Customer service offered I re enroll now at a much higher rate. No assistance or attempt by Xoom to resolve. Cannot recommend this gas service provider---the obviously have systemic issues within CSR department in aquiring new customers. Do not select this company for your gas service!!

Customer Service failed to turn on service from Georgia
January 12th, 2021

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XOOM Energy FAQs  


What is the cheapest plan that XOOM Energy has?


The cheapest plan XOOM Energy has is RescueLock 12, with rates starting at 8.37¢. This is a 12 month plan. You can find details for that plan here.

Where can I order XOOM Energy electricity?


XOOM Energy has electricity plans in Texas, Connecticut, New Jersey, New York, Illinois, Ohio, Rhode Island, Pennsylvania, Massachusetts, Maryland, Maine, and New Hampshire

Where can I order XOOM Energy natural gas?


XOOM Energy has natural gas plans in California, Illinois, Maryland, New Jersey, Ohio, Pennsylvania, Michigan, and New York

What do customers think about XOOM Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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